Order Processing

After payment confirmation and any necessary order verification, orders are normally prepared for shipment within 2–4 business days.

During holidays, promotional events, high-volume periods, or other unusually busy times, processing may require up to 5 business days.

Processing time is separate from carrier transit time. The delivery estimate begins after the parcel has been dispatched.

Estimated U.S. Delivery

For standard shipping to supported addresses in the United States, estimated carrier transit is generally 10–15 business days after dispatch.

Delivery estimates are expected ranges rather than guaranteed arrival dates.

Actual transit may be affected by carrier delays, weather, holidays, customs procedures, remote destinations, operational disruptions, or other circumstances outside our control.

Where delivery outside the United States is offered, the applicable shipping options, costs, and available information will be displayed during checkout or communicated with the order.

Shipping Charges

Available shipping services and applicable delivery charges are calculated during checkout according to the destination, products in the cart, and available shipping method.

The applicable shipping cost will be displayed before payment is completed, allowing you to review the total before placing the order.

Fulfillment & Shipping Origin

Depending on inventory availability, product location, destination, and fulfillment requirements, orders may be shipped from our facilities or from designated fulfillment partners.

For this reason, the physical shipping origin printed on a parcel may differ from the registered business address of Shenzhen Jiasai Zhongji Technology Co., Ltd.

Products included in the same order may occasionally be shipped separately and may receive separate tracking numbers.

Tracking Your Shipment

Once an order has been dispatched and tracking information becomes available, shipment details will normally be sent to the email address provided during checkout.

A carrier may require additional time after label creation before the first tracking scan or movement appears.

Tracking availability and detail may vary depending on the carrier and shipping method used.

Shipping Address Changes

Please review the delivery address carefully before submitting your order.

If you notice an address error after placing an order, contact us as soon as possible at service@ireuty.com .

We will make reasonable efforts to update the address before fulfillment begins, but an address change cannot be guaranteed once processing, packing, shipment preparation, or dispatch has started.

Where an incorrect or incomplete address supplied by the customer results in a parcel being returned, reasonable reshipping charges may apply before the package is sent again.

Delayed or Inactive Tracking

Tracking may temporarily stop updating while a shipment moves between carrier facilities or logistics partners.

If tracking has remained inactive for an unusual period or the shipment appears significantly delayed, contact us with your order number.

We will review the shipment information available to us and, where appropriate, work with the carrier or fulfillment provider to investigate the delay.

Lost Shipments

If a shipment appears to have been lost while in transit, please contact our customer service team.

After the available tracking information and shipping circumstances have been reviewed, we will advise you of the appropriate next step.

Where a shipment is confirmed lost, the applicable resolution may include a replacement, reshipment, refund, or another reasonable solution.

Tracking Says “Delivered,” but the Package Is Missing

If the carrier shows a shipment as delivered but you cannot locate it, first check the delivery area, mailbox, household members, building reception, neighbors, safe-drop locations, and any available carrier delivery details.

A carrier's “Delivered” status does not automatically prevent us from reviewing a delivery concern.

If the package still cannot be located after reasonable checks, contact us with your order number so the circumstances can be reviewed.

Damaged, Defective, Incomplete, or Incorrect Items

Please inspect your order after delivery.

If a product arrives damaged, appears defective, is incomplete, is not the item ordered, or materially differs from the applicable product description, contact us promptly.

Please provide your order number and relevant photographs or video where appropriate.

Once an issue attributable to us has been reviewed and confirmed, we will provide an appropriate replacement, refund, reshipment, or return solution without requiring you to bear unnecessary additional costs resulting from that error.

Customs Duties & Import Charges

Where international shipping is available, the destination country or region may impose customs duties, import taxes, brokerage charges, or similar fees.

Unless checkout clearly states that such charges are included, government- or carrier-imposed import costs may be the recipient's responsibility.

Customs processing may also affect delivery time and is outside the direct control of ireuty™.

Shipping Assistance

For questions about shipping, tracking, delivery, address changes, delayed parcels, or order condition, please contact our customer service team.

Providing your order number and the email address used during checkout will help us locate the order more efficiently.