Who operates ireuty™?

ireuty™ is operated by Shenzhen Jiasai Zhongji Technology Co., Ltd. Company and registration information is provided at the bottom of this page for transparency.

What kind of products does ireuty™ offer?

ireuty™ is an online beauty-focused store offering selected beauty tools, skincare devices, facial care accessories, grooming tools, massage devices, and other products intended to complement personal beauty and self-care routines.

How long does order processing usually take?

Orders are generally prepared within 2–4 business days after payment confirmation.

During holidays, promotional periods, or unusually high order volume, processing may require up to 5 business days.

How long does standard U.S. delivery take?

For supported destinations in the United States, estimated carrier transit is generally 10–15 business days after dispatch.

Actual delivery timing may vary due to destination, carrier operations, weather, customs review, peak seasons, or other logistics conditions.

How much does shipping cost?

Available shipping services and any applicable delivery charges are calculated during checkout based on the destination and available shipping method.

You can review the shipping cost before completing payment.

Where are orders shipped from?

Depending on product availability, inventory location, and destination, an order may be fulfilled from our own facilities or from designated fulfillment partners.

For this reason, the shipping origin shown on a parcel may be different from our registered business address.

Will I receive tracking information?

Once your order has been dispatched and tracking becomes available, shipment information will normally be sent to the email address provided during checkout.

Tracking availability may depend on the carrier and shipping method.

What should I do if tracking stops updating?

Temporary gaps in tracking can occur while a parcel is moving between carrier facilities.

If the status has not changed for an unusual period, email service@ireuty.com with your order number. We will review the available shipping information and, where appropriate, contact the relevant service provider.

Tracking says “Delivered,” but I cannot find the package. What should I do?

First, check the delivery area, mailbox, building reception, household members, neighbors, and any secure delivery location that may have been used by the carrier.

If the parcel still cannot be located after reasonable checks, please contact our support team with your order details. A carrier “Delivered” status does not automatically prevent us from reviewing the situation.

What is the return period?

Eligible items may generally be requested for return within 30 calendar days after confirmed delivery, subject to the conditions and eligibility requirements stated in our applicable return policy.

How do I request a return?

Email service@ireuty.com before sending the product back.

Please include your order number, the product you wish to return, the reason for the request, and photographs or video where they are relevant to the issue.

Where should I send a return?

Please do not automatically send merchandise to our registered company address.

Once a return request is approved, customer support will provide the applicable return warehouse address and the necessary return instructions.

Who is responsible for return shipping?

Customers are generally responsible for shipping expenses on preference-based returns, such as a change of mind, where permitted under the applicable return policy.

If a confirmed problem results from an error attributable to us, we will provide an appropriate resolution without requiring the customer to bear unnecessary additional costs caused by that error.

How long does an approved refund take?

After an approved return is received and inspected, an eligible refund is normally initiated to the original payment method within 5–10 business days.

Your bank, card issuer, or payment provider may require additional time before the credit appears on your account.

Can I cancel an order?

Please contact us as soon as possible if you wish to cancel. We will make reasonable efforts to stop the order before processing or fulfillment is completed.

Cancellation cannot be guaranteed once an order has entered fulfillment or has already shipped.

No cancellation fee is charged when an order is successfully cancelled before fulfillment.

What if an item arrives damaged, defective, incomplete, or incorrect?

Please contact us promptly with your order number and a clear explanation of the issue.

Where appropriate, include photographs or video of the product, packaging, damage, missing components, or other discrepancy.

After review, we will advise you of an appropriate replacement, reshipment, refund, or return solution for a confirmed issue attributable to us.

How can I contact customer support?

Our customer care team can assist with products, orders, shipping, tracking, returns, refunds, payments, cancellations, and other purchase-related questions.

Email: service@ireuty.com

Phone: +86 15711965925

We aim to respond within 1–2 business days.