Return Window

Eligible products may generally be requested for return within 30 calendar days after confirmed delivery.

A return request submitted outside the applicable return period may not qualify for a standard preference-based return, except where applicable law or another mandatory consumer right applies.

Starting a Return Request

Before sending a product back, contact our customer service team at service@ireuty.com .

To help us review your request efficiently, please include:

• Your order number.
• The product you wish to return.
• The reason for the return request.
• Relevant photographs or video where the request concerns damage, a defect, missing contents, or an incorrect item.

Our customer support team will review the information provided and explain the next steps where the request is eligible.

Return Eligibility

Except where a product is damaged, defective, incorrect, incomplete, or otherwise protected by applicable law, products submitted for a standard preference-based return should generally meet the following conditions:

• The product is unused and remains in its original condition.
• The product has not been intentionally altered, misused, or damaged after delivery.
• Original components, accessories, manuals, and included materials are returned.
• Original packaging is included where reasonably possible.
• Proof of purchase or the applicable order number is available.

We may review the returned product before approving a refund to confirm that the relevant return conditions have been met.

Where to Send an Approved Return

The address listed in the business-information section of this page is provided for company registration and identification purposes. It may not be the correct return-processing location.

Once your return request has been reviewed and approved, our customer service team will provide the applicable return warehouse address together with return instructions.

Unauthorized returns or parcels sent to an incorrect destination may experience delays and may not be accepted by the relevant facility.

Products That May Not Qualify for Preference-Based Return

Certain products may be excluded from preference-based returns because of health, hygiene, safety, personalization, product-integrity, or similar considerations.

Examples may include:

• Customized or personalized products.
• Gift cards.
• Products clearly identified as final sale or non-returnable before purchase.
• Products materially altered, misused, or damaged after delivery for reasons unrelated to a product defect.

Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your order after delivery.

If a product arrives damaged, appears defective, is incomplete, is not the item ordered, or materially differs from the applicable product description, contact us promptly.

Please provide your order number together with a clear description of the issue and relevant photographs or video where appropriate.

After the issue has been reviewed and confirmed, we will advise you of an appropriate resolution. Depending on the circumstances, this may include replacement, reshipment, refund, or return arrangements.

Return Shipping Costs

Preference-based returns: where a return results from a change of mind, personal preference, incorrect customer selection, or another reason not attributable to us, the customer is generally responsible for return shipping costs.

Confirmed product or fulfillment problems: where we confirm that a product was damaged, defective, incorrect, incomplete, or materially different due to an error attributable to us, we will provide an appropriate solution without requiring the customer to bear additional costs caused by that error.

Original shipping charges are generally not refundable for preference-based returns unless applicable law requires otherwise.

Inspection & Refund Timing

Once an approved return reaches the designated return location, the product may be inspected to confirm that the applicable return conditions have been satisfied.

After the return has been received, reviewed, and approved, an eligible refund is generally initiated to the original payment method within 5–10 business days.

Your bank, card issuer, or payment provider may require additional processing time before the refunded amount appears on your account.

Refund Method

Approved refunds are normally issued to the original payment method used to place the order.

If the original payment method can no longer accept the refund, customer service may work with the relevant payment provider to determine an appropriate alternative where permitted.

We do not normally issue cash refunds for online orders that were originally paid through an electronic payment method.

Exchanges

Direct exchanges depend on current stock levels, product availability, and fulfillment capabilities.

If a direct exchange is not available, we may ask you to complete an approved return first and then place a separate order for the desired replacement product.

Order Cancellation

If you would like to cancel an order, please contact us as soon as possible after the order is placed.

We will make reasonable efforts to cancel an order before fulfillment begins.

Cancellation cannot be guaranteed once processing, fulfillment, shipment preparation, or dispatch has started.

No cancellation fee is charged when an order is successfully cancelled before fulfillment.

Return & Refund Support

For questions about a return, exchange, cancellation, damaged item, incorrect order, or refund, please contact our customer service team.

Including your order number and the email address used during checkout will help us locate the purchase more efficiently.