Contacting Us About an Existing Order

If your question relates to an order you have already placed, please include enough information for our support team to identify the purchase quickly.

We recommend including your order number and the email address used at checkout. These details help us review your order status, shipment information, and available support options more efficiently.

Damaged, Defective, Missing, or Incorrect Items

If your package arrives with a damaged item, an apparent defect, missing contents, the wrong product, or an item that materially differs from the product ordered, please contact us as soon as reasonably possible.

To help our team assess the issue, please send:

• Your order number.
• A clear explanation of the problem.
• Clear photographs or video showing the product, packaging, damage, or discrepancy where relevant.

Once the information has been reviewed, we will advise you of the appropriate resolution. Depending on the circumstances, this may include a replacement, reshipment, refund, or return arrangement.

Please Contact Us Before Sending a Return

Before shipping merchandise back, please contact service@ireuty.com and wait for return instructions from our customer care team.

Response Time

We aim to respond to customer inquiries within 1–2 business days.

Some requests may take longer if we need to confirm information with a shipping carrier, payment provider, fulfillment partner, return facility, or another service provider involved in the order.